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Privacy Policy - 4 Months

CUSTOMER PRIVACY POLICY

4Months has a strong commitment to providing excellent service to our customers and visitors to this Website, including respecting concerns about privacy. We will explicitly ask when we need information that personally identifies you or allows us to contact you (‘personal information’). Generally, this information is requested when making reservations; and when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
The purposes for which we’ll use your personal information are as follows: to transact with you via the website or email regarding purchase and reservation, to provide services to you via our website; to inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.
4Months shall be entitled to disclose personal information if required to do so (a) to comply with applicable law or with legal process served on 4Months; (b) to protect and defend the rights or property of 4Months, and (c) for the purposes of distributing same to various employees and/or third parties who assist 4Months in providing services to you. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
WHILST 4MONTHS IS OF THE INTENT TO TAKE REASONABLE MEASURES TO KEEP PERSONAL INFORMATION ABOUT YOU CONFIDENTIAL, IT SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION

Terms & Conditions

DELIVERY

Subject to availability and receipt of payment, requests will be processed in 7 days and delivery confirmed by way of email notification with booking number, waybill number, and follow up contact details. All items are shipped using a local courier company with shipping insurance. We will communicate any unavoidable delays, and keep customers informed of progress.
Whilst delivery times are given in good faith and we will endeavour to comply therewith, no responsibility can be accepted for any loss or damage incurred by the customer, on account of a delay arising out of circumstances beyond our control, which circumstances will include, but not limited to:

  • any delay due to freight services;
  • the client providing inaccurate information;
  • if the balance of the price payable on date of booking in a device has not been paid in due time.

RETURNS

The provision of goods and services by 4Months is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Regrettably, we don’t offer refunds under any circumstances. We will however offer a credit for the same amount, provided there’s no damage or wear and tear. Items ordered from our website can be returned in their original packaging, within 7 working days of receipt for a credit note. If there is damage, we’ll deduct whatever amount is necessary from the credit amount to cover the cost of restoring the piece to its original state. However, if the damage is beyond repair, no credit will be allocated.
Please notify us within the 7 day period in order for us to record the expected return via courier.
All items must be returned via courier at the expense of the customer, and the delivery charges on the original order will not be refunded.

WARRANTY

4Months warrants that the devices which have been supplied by the Company and delivered to the Customer shall be free from defects and subject to the following:
The warranty is effective for a period of 7 days. The date is determined from date of delivery and the Customer will be entitled to either request a refund; replacement or repair of goods if goods are defective within such period. However the defect will need to be proven to be as a direct result of prior action or inaction on the part of 4Months. The defective item will be inspected and assessed at the 4Months workshop, where a ruling will be made. If it is established that 4Months was at fault in delivering a defective item of a device, it shall be replaced without question. If the fault is a result of fair wear and tear, or accidental/unknown damage, every effort will be made to remedy the matter in the Customers best interests. This will involve repair and/or possible replacement at the Customers cost.
However the warranty shall immediately be rendered null and void in the event of the following:
Visible damage or evidence of applied force to change or compromise the integrity of the item; / any alterations or modifications made to the devices supplied, without the prior consent of 4Months; / Failure to use devices in accordance with the instructions and specifications of 4Months; / General misuse and abuse of goods by the Client; / Any damage caused by fire, flood, civil disturbance or act of God; / The devices supplied have not been inspected by a technical expert in order to evaluate/determine the reason for the defects in the device, before the client requested its replacement, repair or refund.

PAYMENT TERMS

Payment may be made via Visa, MasterCard, Diners Cards or by bank transfer into the 4Months bank account, the details of which will be provided on request.
Card transactions will be acquired for 4Months via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)
4Months is responsible for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
All accounts older than 30 days will be handed over for collection and the customer will be liable to pay all legal fees with regard to the collection of such outstanding amounts on a fees scale as determined by the court of law/tribunal where the collection matter will be adjudicated.

Customer details separate from card details

Customer details will be stored by 4Months separately from card details which are entered by the customer on DPO Pay Gate’s secure site. For more detailed information please refer to www.paygate.co.za

USE OF THIS WEBSITE

The contents of this Website, including any content, information, software, icons, text, links, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to 4Months. No licensing rights of any content is granted to or conferred upon any user. Any unauthorized use, distribution or reproduction of the said contents is prohibited.
By entering this Website, you agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Website and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy the content of the Website, without the prior written consent from 4Months (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website). You may not use the Website to distribute material which is defamatory, offensive, and unlawful or contains hate speech.

Governing Law

The Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa and application for any of the services offered on these pages or sites will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the terms and conditions pertaining to such services.

Indemnity

I, the website user, acknowledge the risk involved in the supplying of mobile devices by 4Months and hereby indemnify the supplier against claims for harm/damage cause to me/ due to reasons beyond the reasonable control or unintentional act of any person, whether or not in the employ of the supplier. This will include any economical loss pertaining to the harm/damage caused.

DISCLAIMER

While 4Months takes reasonable measures to ensure that the contents of this Website are accurate and complete, we make no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website. 4Months reserves the right to make changes, corrections and/or improvements to the information and to the products and programs described in such information, at any time without notice.
4Months will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserves the right to discontinue providing the Website or the service or any part thereof with or without notice.
Any person who accesses this Website or relies on this Website or on the information contained on this Website does so at his or her own risk.
In addition to the disclaimers contained elsewhere in these Terms and Conditions, 4Months also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.

Company Information

This website is run by 4Months based in South Africa trading as www.4months.co.za.
This website is governed by the laws of South Africa and 4Months chooses its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Arbalest (Pty) LtdFirst Floor, Syringa Building, The Avenues Office Park, 45 Homestead Road, Rivonia, 2191, Johannesburg, South Africa.4Months may, in its sole discretion, change this agreement or any part thereof at any time without notice.

INFORMATION COLLECTION

4Months collects information from the User at several different points on the Site. 4Months is the sole owner of the information collected on this web site (“the Site”). We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.Consent to collect information can be express (eg. signing an agreement) or implied (eg. if the User is given an opportunity to opt-out of a specific form of information sharing, but chooses not to do so, 4Months implies that the User chooses to share this information with us).

INFORMATION WE COLLECT

In the course of service provision to the User we may collect certain forms of information. The types of information that we may collect are detailed below:
Information you provide – When you register for an account on 4Months by completing the appropriate form, we ask you for personal information (such as your name, email address and phone number). We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our service.
Financial Information – In the course of providing a service to you, 4Months may ask for financial information (Bank account details, credit card details etc.). Such information will be treated with the upmost privacy, will be stored encrypted on our systems, will only be communicated across a secure link and will not be provided to any third parties except where necessary to provide 4Months service to you.

Cookies – When you visit 4Months, we may send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences or storing session information. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, this is not advised as some features (and indeed our service itself) may not function correctly if your cookies are disabled.

Log information – When you use 4Months, our server automatically records information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications – When you send email or other communication to 4Months, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.

Links – 4Months may present links in a format that enables us to keep track of whether these links have been followed and who followed them, either on the web site or in electronic communications. We use this information to improve the quality of our service, customized content and advertising.
Other sites – This Privacy Policy only applies to 4Months. We do not exercise control over any third party sites who we have partnered with to deliver a service to you. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, over which 4Months has no control.

HOW THIS INFORMATION IS USED

4Months collects user information for the purposes described below:
Providing a service to our users, including the display of customized content and advertising
Auditing, research and analysis in order to maintain, protect and improve our service
Ensuring the technical functioning of our equipment and resources
Developing new services

While mostly this information will be used to provide a service to our users, it may also be used to provide our own services.
We will not collect or use sensitive information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

COMMUNICATIONS

4Months may send the User, site and service announcement updates on an irregular basis. Users are not able to unsubscribe from service announcements, which contain important information about our service.
On occasion 4Months will email newletters to provide the User with information that we think the User will find useful, including information about new products and services. We might also contact the User by email to see if the User is interested in participating in market research regarding 4Months. We may also contact the User by email to respond to customer-service complaints that the User has submitted, to address a problem affecting the User’s use of the service or to verify the User’s account information if the User submits a password request.

INFORMATION SHARING

4Months may share aggregate demographic information with our advertisers or information collection companies, but will not reveal any personally identifiable information in these instances. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may also partner with third parties to provide specific services. When the User signs up for these services, we will share the information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

4Months may share a User’s contact information with other registered Users for the purposes of resolving support queries relating to 4Months or the service provided to a User by another User. This contact information includes, but is not limited to, name, surname, email address and phone number. Typically, this would be providing a buyer’s contact details to a seller or vice versa, where 4Months has the necessary information to assist, but cannot actually resolve a support query.

We will not voluntarily disclose any information about individual users, except as described in this Privacy Policy, or to comply with applicable laws or valid legal process, or to protect the rights or property of 4Months or others, to assist our email vendor with resolving complaints about unsolicited email, or as otherwise described in this Privacy Policy.

DATA INTEGRITY

4Months processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary and possible.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. The servers that we store personally identifiable information on are kept in a secure environment.
We restrict access to personal information to 4Months employees who need to know that information in order to operate, develop or improve our services.